Refund & Cancellation Policy

Last Updated: 16/06/2026

At FOXY FASHION SOLUTION PRIVATE LIMITED, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions, timelines, and process applicable to order cancellations and refunds for purchases made through https://foxyfashions.in.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellation

  • Orders can be cancelled only before they are shipped or dispatched.
  • Once an order has been dispatched, it cannot be cancelled.
  • Customers are advised to submit a cancellation request as soon as possible after placing the order.
  • To request cancellation, go to:

My Account → Orders → Cancel Order

If the cancellation is successfully accepted, you will receive a confirmation through email/SMS or your registered contact details.

1.2 Cancellation by FOXY FASHION SOLUTION PRIVATE LIMITED

We reserve the right to cancel an order in circumstances including, but not limited to:

  • Payment failure or unsuccessful payment verification
  • Invalid, incorrect, or incomplete delivery address
  • Product becoming unavailable or out of stock
  • Pricing, inventory, or technical errors
  • Fraudulent or suspicious transactions
  • Circumstances beyond our reasonable control

If a prepaid order is cancelled by us after successful payment, the eligible amount will be refunded to the original payment method.

2. Refund Policy

2.1 Refund Eligibility

Refunds may be issued in the following circumstances:

  • Approved product returns after successful quality inspection
  • Successfully cancelled prepaid orders
  • Failed transactions where the payment has been captured
  • Duplicate payments
  • Orders cancelled by FOXY FASHION SOLUTION PRIVATE LIMITED

Refunds may not be provided in the following cases:

  • Returned products are used, washed, altered, damaged, or worn
  • Return requests are submitted after the applicable return period
  • Original tags, packaging, labels, or accessories are missing
  • Product is classified as a non-returnable item
  • Damage is caused after delivery due to improper handling by the customer

Certain products such as socks, stockings, dupattas, scarves, and other hygiene-sensitive or specifically marked non-returnable products may not be eligible for return or refund.

2.2 Refund Modes

Refunds are processed according to the payment method used while placing the order.

Prepaid Orders

For payments made through UPI, debit/credit card, net banking, wallet, or other online payment methods, the refund will generally be credited to the original payment method.

Cash on Delivery (COD) Orders

Where a COD order qualifies for a refund, the refund may be processed through:

  • Bank transfer, or
  • Store wallet/store credit,

subject to the option available and agreed with the customer.

Customers may be required to provide accurate bank details for bank-transfer refunds.

2.3 Refund Processing Time

After a refund is approved:

  • We generally initiate the refund within 5–7 working days.
  • After initiation, the bank, UPI provider, card network, or payment gateway may require additional processing time.
  • Customers will be informed when the refund has been initiated.

The exact time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

3. Return-Based Refund Conditions

A refund against a returned product will be processed only after:

  • The returned product reaches our designated return location or warehouse
  • The returned product undergoes a quality check (QC)
  • The product is found to comply with our applicable return conditions

A refund may be rejected if:

  • The product has been used, washed, worn, altered, or damaged
  • Original tags, labels, packaging, or accessories are missing
  • The returned product is different from the product originally delivered
  • Required photographs or videos are unclear, incomplete, or invalid
  • The item belongs to a non-returnable category
  • The return otherwise fails our quality inspection

If the returned product fails the applicable quality check, the refund request may be declined. Where appropriate, arrangements may be made to send the product back to the customer.

4. Failed or Duplicate Payments

If payment is deducted from your account but your order is not successfully confirmed:

  • Banks and payment providers generally reverse unsuccessful transactions within 3–7 working days.
  • In some cases, the reversal may take up to 10 working days, depending on the bank or payment gateway.

For duplicate payments, the additional successfully verified payment will be reviewed and an eligible refund will be processed.

If the amount is not automatically reversed within the applicable timeframe, please contact us and provide your:

  • Transaction ID / UTR
  • Payment date
  • Payment amount
  • Registered mobile number or email
  • Relevant payment screenshot, where required

5. Late or Missing Refunds

If an approved refund has not been received within the communicated timeframe:

  1. Check your bank account, UPI application, card statement, or wallet transaction history.
  2. Contact your bank or payment service provider to check whether the refund is pending.
  3. If the issue remains unresolved, contact us with:
    • Order ID
    • Transaction ID / UTR
    • Payment screenshot
    • Refund reference details, if available

Our support team will review the information and assist with the refund status.

6. Refund & Cancellation Support Timeframe

For cancellation and refund-related requests, customers should contact us as early as possible.

  • Cancellation requests: Must be raised before the order is shipped or dispatched.
  • Approved refund initiation: Generally within 5–7 working days.
  • Failed payment reversal: Generally within 3–7 working days, and in some cases up to 10 working days.
  • Customer support response: We aim to respond to refund and cancellation queries within 1–2 working days.

Working days exclude Sundays and applicable public/bank holidays.

7. Contact Us

For questions or assistance regarding refunds, cancellations, or payment-related issues, contact:

📞 +91 9718698917
✉️ info@foxyfashions.in
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
⏱️ Response Time: Usually within 1–2 working days

FOXY FASHION SOLUTION PRIVATE LIMITED
Website: https://foxyfashions.in

Customers are requested to mention their Order ID and registered contact details when contacting us so that we can assist them more efficiently.