Return & Replacement Policy

Last Updated: 16/06/2026

At FOXY FASHION SOLUTION PRIVATE LIMITED, we aim to provide a smooth and satisfactory shopping experience. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under this policy, you may request a return or replacement through https://foxyfashions.in.

This policy explains the eligibility requirements, applicable timeframes, return process, replacement conditions, and refund timelines.

1. Eligibility for Returns

Eligible products may qualify for a 7-day return or replacement period, calculated from the date the product is delivered.

A return or replacement may be requested in cases including:

  • Wrong product delivered
  • Damaged product received
  • Defective product received
  • Applicable size mismatch
  • Product materially different from its description or images
  • Missing product components or accessories, where applicable

Return Request Timeframe

A general return or replacement request must be submitted within 7 calendar days from the date of delivery.

Requests submitted after the applicable return period may not be accepted.

2. Non-Returnable Products

For hygiene, safety, or product-specific reasons, certain products cannot be returned or replaced, including:

  • Socks
  • Stockings
  • Dupattas
  • Scarves
  • Innerwear and hygiene-sensitive products
  • Products specifically marked as “Non-returnable” on the website
  • Any other item identified as non-returnable on its product page

Customers are advised to review the product information before placing an order.

3. Return Conditions

To qualify for a return or replacement, the product should:

  • Be unused, unworn, and unwashed
  • Be returned in its original condition
  • Have original tags and labels attached
  • Include original packaging
  • Include accessories, freebies, or components supplied with the product, where applicable
  • Pass our quality inspection after being returned

Returns may be rejected if:

  • The product has been used, worn, washed, or altered
  • The product was damaged after delivery
  • Tags or labels have been removed
  • Original packaging or accessories are missing
  • The returned item is different from the item originally delivered
  • Required photographs or videos are unclear, incomplete, or invalid
  • The return request is submitted after the eligible return period
  • The product belongs to a non-returnable category

4. How to Initiate a Return or Replacement

Eligible customers may submit a return or replacement request through their account:

  1. Go to My Account → Orders
  2. Select the relevant order
  3. Click Request Return / Replace
  4. Select the applicable reason
  5. Upload photographs or video where required
  6. Submit the request

For damaged, defective, incorrect, or tampered products, clear supporting evidence may be required.

Request Review Timeframe

Our team generally reviews submitted requests within 24–48 working hours.

You will be informed whether your request has been approved, rejected, or requires additional information.

5. Return Pickup

After a return request is approved:

  • An eligible courier partner may be assigned for pickup
  • Pickup is generally scheduled within 2–5 working days, depending on serviceability
  • The courier partner may make approximately 2–3 pickup attempts
  • The product must be properly and securely packed before pickup

Pickup availability depends on the customer’s PIN code and courier serviceability.

Self-Shipping

If reverse pickup is unavailable at your location, you may be requested to ship the product to our designated return address.

Customers should not self-ship a product unless instructed by our support team.

Where applicable, shipping reimbursement eligibility will be communicated before the product is shipped.

6. Replacement Policy

Replacement requests are subject to:

  • Product availability
  • Eligibility under this policy
  • Successful return pickup or receipt
  • Successful quality inspection

After the returned product reaches our facility, it will generally undergo quality verification within 1–3 working days.

If approved and the replacement product is available, we aim to dispatch the replacement within approximately 2–5 working days after QC approval.

If the same product or variant is unavailable, we may offer an eligible:

  • Refund, or
  • Store credit,

depending on the circumstances and applicable policy.

7. Exchange Policy

We currently provide replacement rather than direct size exchange, unless otherwise stated on the relevant product page.

If you ordered an incorrect size and the product qualifies for return, you may return the eligible product and place a fresh order for the required size, subject to availability.

Any price difference applicable to a new order will be governed by the price displayed at the time of placing that order.

8. Refunds for Returned Products

Refunds are initiated only after:

  • The returned product reaches our designated return facility
  • The return is inspected
  • The product successfully passes the required quality check

Refund Mode

Prepaid Orders:
Eligible refunds are generally returned to the original payment method, such as UPI, debit/credit card, wallet, or net banking.

Cash on Delivery (COD) Orders:
Eligible refunds may be processed through:

  • Bank transfer, or
  • Store wallet/store credit,

depending on the available option.

Refund Timeframe

Once the refund is approved:

  • We generally initiate the refund within 5–7 working days
  • Banks, UPI providers, card networks, or payment gateways may require additional processing time
  • Customers will be informed once the refund is initiated

The exact credit timeframe may vary depending on the customer’s bank or payment provider.

9. Damaged, Defective, Wrong or Tampered Products

If you receive a damaged, defective, incorrect product or a visibly tampered parcel:

  • Take clear photographs of the package and product
  • Record a continuous parcel-opening/unboxing video, wherever possible
  • Retain the original packaging, labels, tags, and shipping material
  • Submit your complaint within 24 hours of delivery

Supporting photographs or videos help us verify the issue and raise applicable claims with courier or logistics partners.

Damage Reporting Timeframe

Claims for:

  • Damaged products
  • Defective products
  • Incorrect products
  • Missing items
  • Tampered parcels

should preferably be submitted within 24 hours of delivery.

Late claims may be difficult to verify and may be declined where adequate supporting evidence is unavailable.

10. Quality Check Process

Once the returned product reaches our return facility, it is inspected for compliance with the approved return reason.

Quality inspection generally takes approximately 1–3 working days after receipt.

Our team may verify:

  • Product condition
  • Original tags and labels
  • Packaging
  • Signs of use, washing, alteration, or damage
  • Product identity
  • Accessories and components
  • Return reason and supporting evidence

A refund or replacement will be processed only after successful quality verification.

If the product fails quality inspection, the return may be rejected and, where applicable, arrangements may be made to send the product back to the customer.

11. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible.

Customers are therefore advised to submit cancellation requests as soon as possible through:

My Account → Orders → Cancel Order

For prepaid orders successfully cancelled before dispatch, eligible refunds will be processed according to our Refund & Cancellation Policy.

Repeated fraudulent COD orders, deliberately incorrect delivery information, or repeated unjustified refusal of confirmed COD shipments may result in COD availability being restricted for future orders where appropriate.

12. Return, Replacement & Refund Timeframes at a Glance

  • General Return/Replacement Request: Within 7 days of delivery
  • Damaged/Defective/Wrong Item Reporting: Within 24 hours of delivery
  • Initial Request Review: Approximately 24–48 working hours
  • Return Pickup Scheduling: Usually 2–5 working days after approval
  • Courier Pickup Attempts: Generally 2–3 attempts
  • Quality Inspection: Approximately 1–3 working days after return receipt
  • Replacement Dispatch: Usually 2–5 working days after QC approval
  • Refund Initiation: Usually 5–7 working days after final approval
  • Customer Support Response: Usually within 1–2 working days

These timelines are estimates and may vary because of weekends, public holidays, courier availability, location, banking processes, or other circumstances outside our reasonable control.

13. Contact Us

For return, replacement, refund, or product-related assistance, contact us at:

📞 +91 9718698917
✉️ info@foxyfashions.in
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
⏱️ Response Time: Usually within 1–2 working days

FOXY FASHION SOLUTION PRIVATE LIMITED
Website: https://foxyfashions.in

When contacting our support team, please provide your Order ID, registered contact details, and relevant photographs/videos so that your request can be reviewed efficiently.